return policy

Texoma Country Pools and Spas https://www.texomapools.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as pool chemicals and spa chemicals cannot be returned. Additional non-returnable items:
  • Gift cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at fun@texomapoolsandspas.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fun@texomapoolsandspas.com and send your item to: PO Box 2808 Sherman Texas United States 75091. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: PO Box 2808 Sherman Texas United States 75091. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contacting Us

If there are any questions regarding this return policy you may contact us using the information below. https://www.texomapools.com 3811 Texoma Parkway Sherman, Texas, USA 75090 fun@texomapoolsandspas.com 903-891-3483
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contact information

Texoma Country Pools and Spas

3811 Texoma Pkwy,

Sherman, TX 75090

(903) 891-3483

Email: fun@texomapoolsandspas.com

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Monday9AM – 6PM
Tuesday9AM – 6PM
Wednesday9AM – 6PM
Thursday9AM – 6PM
Friday9AM – 6PM
Saturday8:30AM – 4PM
SundayClosed
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